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Privacy Policy | Cleaning Company | Cleaning Services in Manchester | Manchester House Cleaning Services


OUR PRIVACY POLICY

 

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We at Manchester House Cleaning Services take your privacy very seriously. This is why we have drafted this policy to protect your data. We ask you to read this privacy policy as it will contain important data on the information we collect from you, whose we disclose this information to and how your data and information are stored and processed. We will provide you with all accurate information on what data and information we collect, how and why we collect this information, how we store your information and what rights you have towards us and how you may wish to defend them. Contact our customer support agents on 0161 676 2888 at any time if you have further questions related to this privacy policy. 
 

PRIVACY NOTICE   


Last Updated November 10, 2021  




Thank you for choosing to be a part of our community at Manchester House Cleaning Services ("Company", "We", "Us" or "Our"). We are committed to protecting your personal information and your right to privacy. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at office@manchesterhouseclenaing.co.uk. This privacy notice describes how we might use your information if you: 

1. Visit our Website. 
2. Engage with us in other related ways- including any sales, marketing or events. 

In this privacy notice, we refer to: 

1. "Website", we are referring to any website of ours that references or links to this policy. 
2. "Services", we are referring to our website and other related services, including but not limited to sales, marketing or events. 

If there are any terms in this privacy policy that you disagree with please discontinue your use of our Services immediately. Please read this privacy notice carefully as it will help you understand what we do with the information we collect. 
 

1. WHAT INFORMATION DO WE COLLECT  


 

In Short: We will collect the personal information that you provide to us. 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining our products and services when you participate in activities on the Website or otherwise when you contact us. The personal information we use may include the following: 

The personal information provided by you. 
Information automatically collected. 

1.1 The personal information you disclose to us. 

In Short: The personal information provided by you. 

We will collect names, phone numbers, email addresses, job titles (if applicable), contact preferences, billing addresses and other similar necessary information. All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information. 

1.2 Information automatically collected. 

In Short: Some information- such as your Internet Protocol (IP) address and/or browser device characteristics is collected automatically when you visit our website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information), but we may include device and usage information such as your IP address, browser or device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website and for our internal analytics and reporting purposes. Like many businesses we also collect information through cookies and other similar technologies. 

The information we collect includes: 

Log and usage data- Log and Usage data are service-related, diagnostic, usage and performance information on our services, which is automatically collected when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your Ip address, device information, browser type and settings and information about your activity on the Website (such as date/time stamps associated with your usage, pages and files viewed, searchers and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crashdumps") and hardware settings). 

Device data- We collect device data such as information about your computer, phone, tablet and other devices you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy service), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operation system and configuration information. 

Location data- We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location, based on your IP address. You can opt out of allowing us to collect this information either by refusing to access the information or by disabling the location setting on your device. If you, however, choose to opt out you may not be able to use certain aspects of the services. 
 


2. HOW DO WE USE YOUR INFORMATION 
 

In Short: We process your information based on legitimate business interests, the fulfilment of our contract with your compliance with our legal obligations and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. 

2. Legitimate business interest. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you with your consent and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

In legal terms, we are generally the "data controller" under European data protection laws since we determine the means and/or purposes of the data processing we perform. However, if you are a business customer with whom we have entered into a data processing agreement for the providing of corporate services to you you would be the "data controller" and we would be the "data processor" under European data protection laws since we would be processing data on your behalf in accordance with your instructions. We use the information we collect or receive to facilitate account creation, if you choose to link your account with us to a third party account, such as your Facebook or Google account we use the information you allowed us to collect from those third parties to facilitate account creation and log-on process for the performance of the contract. To post testimonials, we post testimonials to our website, that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial if you wish to update or delete your testimonial please contact us, be sure to include your name, testimonial location and contact information. Request feedback, we may use your information request feedback and contact you about your use of our website. To enable user-to-user communications, we may use your information in order for us to be able to enable user-to-user communications with each user's consent. To manage user accounts, we may use your information for the purposes of managing our account and keeping it in working order. Fulfil and manage your orders, we may use your information to respond to your inquiries and solve any potential issue you may have with our Services. 


3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?     



In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your right, or to fulfil business obligations.

We may process or share the data we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. Legitimate interest, we may process your data when it s reasonably necessary to achieve our legitimate business interest. Legal Obligations, we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests a judicial proceeding court order or legal processes, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements). Vital interests, we may disclose your information where we believe it is necessary to investigate, prevent or take action regarding a potential violation of policies, suspected fraud, situations involving potential threats to the safety of any person or illegal activities or as evidence in litigation in which we are involved. More specifically, we may need to share your data in the following situations - Business Transfers, we may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing acquisition of all or a portion of our business to another company. Vendors, Consultants or other Third-Party Service providers, we may need to share your data with third-party vendors, service providers contractors or agents who perform services for us or on our behalf and require access to do that work. Examples may include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may also allow selected parties to use tracking technologies that enable them to collect data on your behalf about how you interact with our website over time. This information may be used to among other things, analyze and track data, determine the popularity of certain pages, content or features and to better understand online activity. Unless described in this notice we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors which are designed to help safeguard your personal information with any organization apart from us. They also commit to protecting the data they hold on our behalf and to retaining it for the period we instruct. 
 

4 . WHO WILL YOUR INFORMATION BE SHARED WITH? 
 

In Short: We only share information with the following categories of third parties. 

If we have processed your data based on your consent and you wish to revoke your consent please contact us using the contact details provided in this policy notice. 

Data Analytics services and testing tools. 


5. DO WE USE COOKIES OR OTHER TRACKING TECHNOLOGIES? 


In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies like web beacons and pixels to access or store information. Specific information about how we use technologies and how you can refuse certain cookies is set ou in our Cooke Notice. 


6. HOW LONG DO WE KEEP YOUR INFORMATION?  



In Short: We keep your information as long as necessary to fulfil the purposes outlined in this privacy notice or otherwise required by law. 
 

We will only keep your personal information for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, account or other legal requirements). No purpose in this notice will require us to keep your personal information for a longer than necessary period. When we have an ongoing legitimate business need to process your personal information we will either delete your anonymize such information or if this is not possible (for example because your information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.  


7. HOW DO WE KEEP YOUR INFORMATION SAFE?  


In Short: We aim to protect our personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information the transmission of personal information to and from our Website is at your own risk. You should only access the website from a secure environment.  

 

8. DO WE COLLECT INFORMATION FROM MINORS? 
 

In Short: We do not knowingly collect data from or market to children under 18 years of age. 

We do not knowingly solicit data from or market to children under the age of 18. By using the website you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such a minor's dependent use of the website. If we learn that personal information from users less than 18 years of age has been collected we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under the age of 18 please contact us using the contact details provided in this policy notice. 

9 WHAT ARE YOUR PRIVACY RIGHTS? 
 

In Short: In some regions such as the European Economic Area (EEA) and the United Kingdom (UK) you have rights that allow you greater access to and control over your personal information. You may review change or terminate your account with us at any time. In some regions (like the EEA and the UK) you have certain rights under applicable data protection laws. They may include the right (i) to request access or to obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the process of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request please contact us using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information you have the right to withdraw your consent at any time. Please note that however this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you are a resident in the EEA or the UK and you believe that we are unlawfully processing your personal data you have the right to complain to your local data protection supervisory authority. You can find their contact details here. If you are a resident in Switzerland the contact details of the data protection authorities are available here

Cookies and similar technologies. 

Most Web Browsers are set to accept cookies by default for performance reasons. If you prefer you can usually choose to set your browser to remove and reject cookies. If you choose to remove or reject cookies this could affect certain features or services on our Webiste. To opt-out of internet-based advertising by potential advertisers on our website visit this link.


10. CONTROLS FOR DO-NOT-TRACK FEATURES. 


Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practise in a revised version of this privacy notice.   


11. DO WE MAKE UPDATES TO THIS NOTICE? 


In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. 


We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently and to be informed of how we are protecting your information. 



12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 


If you have any questions or comments about this notice you may call us on 0161 676 2888 email us or by post to:
 

Manchester House Cleaning Services
61 Mosley Street, Manchester, M2 3HZ,
Manchester, England
  

13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU? 



Based on the applicable laws of your country you may have the right to request access to the personal information we collect from you, change that information or delete it in some circumstances. To request to review, update or delete your personal information please contact us here.  



Manchester House Cleaning Sevices.








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    61 Mosley Street
    Manchester M2 3HZ
   0161 676 2888
office@manchesterhousecleaningservices.co.uk 






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